BURMA HILLS STATEMENT OF PURPOSE
Aims and objectives:
To provide high quality, safe, professional Primary Care General Practice Services to our patients.
To focus on prevention of disease by promoting health and wellbeing and offering care and advice to our patients.
To work in partnership with our patients , their families and carers towards a positive experience and understanding, involving them in decision making about their treatment and care and empowering them to make good choices about their own health and management of their own conditions.
To be a learning organisation that continually improves what we are able to offer patients.
To treat patients as individuals and with respect, listening and supporting people to express their needs and wants and enabling people to maintain the maximum possible level of independance, choice and control.
To be the patients advocate, supporting and representing a patients best interest to ensure they receive the best and most appropriate health and or social care.
To work in partnership with other agencies to tackle the cause of, as well as provide the treatment for ill health and where appropriate involve other professionals in the care of our patients.
To ensure all staff have the competency and motivation to deliver the required standards of care ensuring that all members of the team have the right skills and training to carry out their duties competently
To take care of our staff offering them support to do their jobs and to protect them against abuse
To encourage our patients to be involved by joining our Patient Participation Group ( PPG) or to take part in surveys or give us feed back.
To provide our patients and staff with an environment which is safe and friendly
To operate on a financially sound basis and to keep a healthy work life balance.