The PPG is a small group of Burma Hills patients who meet roughly once per month, usually on a Thursday evening, to discuss ways of assisting the surgery in its aims. The group was created in October 2011, and currently has 6 patient members, plus a small number of other volunteers who are happy to help out from time-to-time with specific projects. In contrast to many other local PPGs, we aim to keep things informal. We communicate by email between meetings, but we generally find that we get far more done sitting around a table for an hour or two.
The PPG runs a yearly patient survey on behalf of the practice to gather feedback from patients. Government legislation requires practices to survey their patients at least once per year, but even if they didn't, we do like to gather patients' views about what we are doing well and what we could be doing better, and to give them an opportunity to air their views about the surgery.
In the past, we have conducted the survey on paper (including this year's survey, which was done during February/March), seeking the views of patients visiting the surgery over a period of a couple of weeks. However, we are now actively recruiting patients to our PRG to perform this role. We will need approximately 100-200 patients who are willing to give their views, usually once or twice a year and preferably online, but we can also send out surveys by post if you are not comfortable using the internet. It is important that we get a representative cross-section of the surgery's patients involved in the process.
A member of our PPG also a represents us on the WAPPG (Wokingham Area Patient Participation Group Forum), which is made up of members of the local PPGs plus representatives from the WCCG (Wokingham Clinical Commissioning Group). This group helps to develop and steer health services for the wider area.
You will find a dedicated PPG noticeboard in the surgery waiting room. Minutes of meetings and other PPG-related items are displayed there. Minutes of meetings will also be published on this website.
We would like to know how we can improve our service to you and how you perceive our surgery and staff. We aim to gather around 100-200 patients from as broad a spectrum as possible to get a truly representative sample. We need young people, workers, retirees, people with long term conditions and people from non-British ethnic groups.
To help us with this, we are setting up a Patient Reference Group (sometimes known as Friends of the Surgery) so that you can have your say via online surveys. PRG members will be invited to respond to the annual patient survey, and any other ad hoc surveys that the PPG or Area PPG may deem useful throughout the year, including some commissioned by the CCG (Care Commissioning Group) to determine priorities for services - including, but not limited to, hospital and other clinical services in the wider area.
Emails will be sent by Burma Hills PPG (firstname.lastname@example.org). To ensure that you receive our surveys, please add this address to your whitelist or your contacts list. If you would prefer to get surveys by post, we can do that too.
The Mailchimp signup form below asks about gender and year of birth. You do not need to answer either question, but we have two reasons for asking:
You can register online as a PRG member here. We also welcome members who are not able to complete surveys online, and can send surveys by post if you prefer. We will be in touch shortly after we receive your form.
The PRG is administered by the PPG (Patient Participation Group - a group of 6-8 patient volunteers who meet every 4-6 weeks to discuss matters relating to the surgery). The surgery staff will not even know that you are a member of the PRG, and all surveys are anonymous, so you can express your views freely, without fear of your answers in any way affecting the care you receive from the surgery staff. If you would like to get even more involved, and join the PPG, please choose the relevant option on the form, and a PPG member will be in touch.
Remember that all your survey responses are anonymous, and PRG members' contact details are not made available to practice staff, so you can be sure that you can express your views honestly, without fear that they might in any way compromise your healthcare.Please note that the PPG is unable to respond to questions about medical conditions.If you would like to get even more involved by joining the Burma Hills PPG and participating in our regular meetings, please email email@example.com
Attending: JW, VH, AS, HE, IB
Apologies: RB &
Minutes from last meeting (5.6.13) were approved.
The meeting agreed a “business” like card would be a better way to inform patients of the PRG (Patient Reference Group). HE to take forward
HE thanked IB for updating the practice leaflet. The strap line was discussed and agreed. This will be added at the top of the page under the surgery name and will be. Your Caring Practice. Caring to be in italics.
It was decided that the section on referrals will be taken out of this years survey. All agreed that the order very dissatisfied to very satisfied needs to be the other way round. The heading to be changed; logo on left hand side and add strap line.
The members feel few changes are needed so that it will be easier to see trends/progress and make comparisons from last year's results.
There was a discussion over using Mailchimp to communicate with PRG members, and Survey Monkey to conduct surveys. It was decided not to use the Wokingham Area PPG's paid Survey Monkey account.
VH is going to have a look at the website and amalgamate/merge txt on the “get involved” page and our PRG tab.
JW will collate the survey again this year, possibly with help from VH. It was decided that handing it out at the practice works. Receptionists are happy to do this. VH will come in and print them off and number ready for hand out. RB & VH will be asked if they are willing to come in once the survey has finished and as last year check the surveys and any comments.
No date has been set yet.
Each practice is to get a CQC visit at some point. 48 hours notice will be given. HE asked if a PPG member could be present as this is a requirement by the CQC.
CQC will want to talk with patients as well as staff.
All agreed they can be contacted and will come in if available.
HE had received an email from Nicholas Durman who has been appointed as the new Health Watch officer for the Wokingham Borough. (2.9.13)
She replied the same day as he was asking to engage with practices and patients to raise local awareness of the health watch. He would like an opportunity to capture views of patients. HE felt it was a good idea to invite him to attend the PPG meeting however his reply was a little confusing as he asked what the PPG would like him to talk about. There has not been any other correspondence since.
This may be something that will be taken up by the Wokingham PPG Forum. JW will report back.
AS gave the members another email to use for him
Reception have been made aware that the drain pipe has been vandalised
VH gave very good feed back about Heatherwood and Bracknell Hospitals
HE asked views on another person joining the group? It was decided to make contact. AS happy to interview.
Meeting closed at 8.15
Next meeting agreed Thursday 10th October 2013
Attending: JW, VH, AS, HE, AP
Apologies: RB & IB
HE welcomed a new member to the group. AP.
It was agreed that another leaflet drop is needed. VH and AS are happy to do this. The practice manager will print another batch of leaflets.
The new housing proposed for the area was discussed and it is thought a good idea to have a leaflet in the new homes pack.
HE to talk with builders nearer the time.
The practice has gone live with the new website. burmahillssurgery.nhs.uk
A huge thank you to JW for the hard work in getting this off the ground
RB photos are also added.
A question over using Mail Chimp was raised and will be discussed again at the next meeting
It was thought the best way forward would to be “goody bags” given out for the week of July 24th.
Several suggestions for items were discussed.
Can go to printers in town to add logo to items - Jay’s. Possible contents:
Try Google office gifts.
The practice needs to identify patients who are carers or have a carer. A survey will be given out during the summer months. These will be left at reception.
Carer’s information is asked for on the practice “new patient registration form”.
HE to make reception staff aware carers need to fill in details so the practice can take into consideration any difficulties with making appointments at certain times of the day. i.e. when person cared for is at day centre etc.
The PPG have been trying to think of a “strap line” so far the general feeling
is “your caring practice”
JW: practice needs box for PPG forms. HE to take forward
HE: practice needs to add information to overhead in reception to keep patients informed.
Meeting closed at 8.30
JW, VH, AS, HE, RB, IB
Minutes to follow
JW, VH, AS, HE
There are a few typing errors that need correcting before the web site goes live. HE has set up the generic email address for patients to use from the web site to
contact the practice or send surveys/new patient forms etc.
The group are trying to decide a 3 word “strap line”.
The reception staff will need to look at the web site daily. It was felt that this should be early morning, lunch time and as late in the day as possible.
The reception team have been handing out surveys for the last 2 weeks. The uptake looks good as we have improved on numbers this year.
It was agreed that this will finish on Thursday 14th March. JW will collate the information and present to the group ready for publication by 31.3.2013
It was agreed that the survey should start sooner next year. Perhaps September/October.
The PPG/Practice need to set up a PRG (Patient Reference Group) HE has collected email addresses and has passed them to JW.
Sign up forms for the PRG will be handed out once the survey has been completed.
JW attended the meeting at Woosehill surgery for the Wokingham wide PPG.
Practices are being encouraged to use Survey Monkey.
It is felt that the same core questions can be on this survey for all practices.
Burma Hills would still like to run our own as well as survey monkey.
It was felt that this gives the practice a better measure of performance. The practice can monitor where changes are made or have been made using data from previous years.
AS attended the health care session. This was facilitated by an independent organisation.
The purpose was to look at life quality and identify where improvement is needed for long term conditions in Berkshire West.
AS feed back to the meeting on how this session was run.
JW, IB, VH, AS, HE, RB
All looking good, few alterations are needed. Julie Heywood’s name is spelt wrong.
It was felt that we need to add contact details; staff photos would be good.
HE to ask staff
RB willing to come to the practice to take the photos
The meeting discussed a practice newsletter. Burma Hills has produced one in the past and maybe this need reviving
The Wokingham area PPG Forum meeting is Thursday 29th. JW will be attending and giving a shortpresentation on Burma Hills PPG. She has drafted her talk and read this out to the meeting. All agreed this was good and wished her luck.
IB mentioned the defects that are starting to appear at the surgery such as the broken skylight window, tiles on roof and the broken gate. All these are known to the Dr and practice manager.
HE mentioned that the practice will need a ramp at the back of the premises, however because of vandalism it would not be a good idea NOT to have a permanent concrete one. The group advised on where the mobility company have now moved to (was located near Wokingham station) and the Wokingham volunteer group contacts.
Meeting closed 8.45 pm
The Patient Survey results are here (PDF).As always, the PPG will discuss the results, and report back here on what actions the surgery needs to take based on the responses. Watch this space.
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