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What is a Patient Reference Group?

We would like to know how we can improve our service to you and how you perceive our surgery and staff.

We aim to gather around 100-200 patients from as broad a spectrum as possible to get a truly representative sample. We need young people, workers, retirees, people with long term conditions and people from non-British ethnic groups.

To help us with this, we are setting up a Patient Reference Group (sometimes known as Friends of the Surgery) so that you can have your say via online surveys. PRG members will be invited to respond to the annual patient survey, and any other ad hoc surveys that the PPG or Area PPG may deem useful throughout the year, including some commissioned by the CCG (Care Commissioning Group) to determine priorities for services - including, but not limited to, hospital and other clinical services in the wider area.

Emails will be sent by Burma Hills PPG (  To ensure that you receive our surveys, please add this address to your whitelist or your contacts list.  If you would prefer to get surveys by post, we can do that too.

The Mailchimp signup form below asks about gender and year of birth.  You do not need to answer either question, but we have two reasons for asking:

  1. If we have need to do a more targeted survey (e.g. one that applies only to women, or only to patients over (or under) a certain age), we don't need to bother PRG members who don't qualify.  If you choose not to answer the questions, you may receive surveys that don't apply to you. 
  2. It is also helpful to us to get a good cross-section of patients of both genders and all ages, so filling in these details helps us with that.

You can register online as a PRG member here.  We also welcome members who are not able to complete surveys online, and can send surveys by post if you prefer.  We will be in touch shortly after we receive your form.

The PRG is administered by the PPG (Patient Participation Group - a group of 6-8 patient volunteers who meet every 4-6 weeks to discuss matters relating to the surgery).  The surgery staff will not even know that you are a member of the PRG, and all surveys are anonymous, so you can express your views freely, without fear of your answers in any way affecting the care you receive from the surgery staff.  If you would like to get even more involved, and join the PPG, please choose the relevant option on the form, and a PPG member will be in touch.

Remember that all your survey responses are anonymous, and PRG members' contact details are not made available to practice staff, so you can be sure that you can express your views honestly, without fear that they might in any way compromise your healthcare.

Please note that the PPG is unable to respond to questions about medical conditions.

If you would like to get even more involved by joining the Burma Hills PPG and participating in our regular meetings, please email

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