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History

The first surgery was run from a Portakabin in the car park of Ashridge Road in the early 1990s.  We did not take over a patient list from another doctor, so we started with no patients!  That soon changed, and over time, patient numbers have grown quite considerably, and we are always happy to register new patients.  

The Nurse Practitioner and Head Receptionist have worked at the practice with Dr Hlaing since 1997.

In July 2003 our permanent purpose-built doctor's surgery was opened by the Town Mayor, Danny Miller.  We now have a modern, well-equipped building with room for growth, where we are able to offer all general medical services.

 

Aims and Services

Our aim is to provide outstanding, patient-centred health care to all of our patients.

We have attached staff, such as District Nurses and Health Visitors, and work closely with palliative care nurses. 

We actively encourage patients who are carers or who have carers to identify themselves, so that we can offer them as much support as possible.

Patient Involvement

We have an active PPG (Patient Participation Group) and are setting up a larger PRG (Patient Reference Group) whose role is to feed back information about the practice and suggest how it could be improved (via patient surveys).  To ensure anonymity, this feedback is handled by the PPG, and PRG members can be confident that member's details are not known by the Practice staff, nor can they link your feedback to you individually. 

CQC inspection

Dear Patient

September 9th 2015 was a momentous day for Queen Elizabeth the 2nd however it was also a bit of a special day for Burma Hills in that we had our CQC visit.

Whilst we were all in fear and trepidation of this visit it did turn out to be a positive experience. I will not get the report for about 5 weeks however I will keep you informed good.... or bad.

This inspection did show to Dr Hlaing and me that all staff work as a team and I am extremely proud that all staff pulled together to make the day run smoothly. Andrea came in on her day off, Karen changed her arrangements so she could cover Linda the following week whist she has a hand opereation, Sallyanne was on holiday although I am sure she was thinking of us whist sunning herself abroad.

I kept being asked by CQC for my " Patient Charter". This went out some time ago so I have to say I was perplexed; however I now know they meant " statement of purpose" this is something that we post on our registration for CQC. Please see opposite for Burma Hills Statement of Purpose.

Helen Edwards

Practice Manager (September 2015)

 
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